It's Time to Unlock Your Dormant Dental Profits . . .
Enjoy an 8x-10x return with our revolutionary system!
Discover the Automated System for Extracting Untapped Revenue from Your Current Patient Database
Welcome Dental Practice Owners & Managers
Is your reception team struggling to consistently follow up with your existing patient database?
It’s no secret that it’s a lot easier to keep an existing patient over gaining a new one. And it’s
a well-known fact that great patient retention is key to the success of any dental practice.
However, many practices struggle with consistency when it comes to following up
with their patients. Receptionists often find themselves overwhelmed with competing priorities
and simply don’t have the time to devote to patient follow-up.
With competing demands for their attention, they are often forced to prioritise the urgent
over the important, leaving follow-up on the back burner.
As a result, many dental practices miss out on opportunities to build stronger patient
relationships and retain more of their patients.
But what if there was a better way?
Rohit Budhwar
Miners Dental Clinic, VIC
“I highly recommend Dental Stars. They do it really well and you get really good insights from the program.
We get 50-60 appointments a month at about $350 per visit. It does add up to a fair amount of money”
Outsourcing safely
Get more stuff done without risking patient data
We understand that dental practices are concerned about public perception when it comes to using overseas staff. The perception may be that it could pose a higher risk to the clinic and patients’ privacy.
However, at Dental Stars, we manage our services in a way that eliminates this risk. Our privacy and security standards are not only on par with local facilities, but we actually exceed all Australian standards set by accrediting and insurance bodies.
We are confident in the security of our services, and that’s why we offer complete liability coverage in the unlikely event of a data breach – using the same insurers that you do. This gives our dental practice partners complete peace of mind when it comes to patient privacy and data security.
Here’s what your Dental Stars
can do for you …
Fill your books to overflowing with recall patients
Fill your books to overflowing with recall patients
Answer missed phone calls when your team is busy - 20-40/week is common!
Answer missed phone calls when your team is busy - 20-40/week is common!
Book in big ticket patients who have incomplete treatment plans
Book in big ticket patients who have incomplete treatment plans
Rebook patients who cancelled appointments
Rebook patients who cancelled appointments
Chase and rebook patients who failed to attend
Chase and rebook patients who failed to attend
Deliver care calls and patient surveys to improve your service
Deliver care calls and patient surveys to improve your service
DR JEFFREY KESTENBERG
Coburg Dental Group
"I highly recommend Dental Stars, I've recently had a $30k treatment plan reactivated based on a call from Will. The results speak for themselves"
Making appointments
Outbound/
inbound calls
Appointment reminders
Chasing FTAs / cancellations
Daily
reports
Meet Our Team
Free 35 Minute Video Training with Angus Pryor
How Smart Practices Get a
Year's Worth of Work Done in a Month
In this presentation you will discover…
the shocking truth about four never-seen-before problems that are daily undermining your efforts at success
5 mistakes practices are making every day with their efforts to get more done and grow faster
the false economy that practices buy into without realising they’ve been had
how to leverage technology to make practice growth sooo much easier
how to meaningfully track your progress - as simply as glancing at the speedometer in
your car
the one simple thing you’re inadvertently doing that completely undermines your efforts to get more done in less time
how to track and improve the performance of your practice without YOU having to do all the work
and this is just a sample of the many things you’ll learn – in just 35 mins
Join leading Australian Dentists in
building stronger more scalable clinics
Caroline Turcewicz
Smile in Style, VIC
“I’m very satisfied with Dental Stars. Frankie has good attention to detail and takes time to review patient notes before contacting them.
I have only had positive feedback from the patients and our staff of their contact with Frankie.”
A better solution to patient recall
Keeping You Resourced
We’ll find, train and manage the talent for you.
At Dental Stars, we take care of everything when it comes to finding and managing your new administrative team member.
Our team members are hand-picked for the kind of skills and experience you’d expect for high quality employees. We have a comprehensive training framework that allows you to minimise the amount of time spent training them.
We track and report their performance, enabling them to get more work done in less time, and ensuring they meet and exceed your expectations. You get a report every day of what they’ve achieved.
And, if you ever need to hire additional team members or replace those who have moved on, we’ve got you covered!
Dr Tony Bagshaw
Pickup Bagshow Dental, TAS
“Dental Stars is the right thing at the right time for us. We know a new practice is opening up nearby and this is the perfect time to get our books full.
Nicole has been on the phones for recalls and reactivations and has booked in lots of appointments. 145 extra appointments in just 8 weeks is hard to go past.”
Why You Must Be Outsourcing
Here’s six reasons your clinic should be
Outsourcing with DENTAL STARS
It doesn’t detract from Aussie jobs – it empowers them!
Some people will say that outsourcing costs Aussie jobs. It doesn’t. When your local team gets to focus on more important tasks and are no longer burdened by a constant barrage of patient retention tasks, they will be far happier (and stay longer!)
It will drastically improve your operational efficiency
Your Dental Star will tackle with ease many of the daily tasks that are required to run a successful practice. They will ensure “urgent issues’’ don’t affect important tasks or stop them from being done. Plus, they’ll help you turn your ideas into action faster.
We provide all the training and frameworks for performance
Our training is tailored for your clinic, and we have a huge library with 516 Training Videos. Working in the dental industry for the past 9 years, we’ve developed a suite of intellectual property, analytical software, and KPIs to ensure that each step of the process is optimised for best results.
It will save you up to 65% on reception staffing costs
Your Dental Star will typically save up to 65% on the cost of a full-time receptionist or admin team member in comparison to hiring an Australian recruit. This will help you retain your local staff by taking low value tasks off their shoulders.
We are fully insured and cover all privacy liabilities
We hold insurance policies through MARSH insurance including Cyber Security, Professional indemnity, and Dental Malpractice. If you would like to see a copy of the policy details, please feel free to
contact us
We recruit, train and manage the talent so you don’t have to
Imagine how much more you could do to develop and grow your practice if you could be relieved of the burden of major staffing issues. Dental Stars specialises in staff outsourcing so we can help you get back to what you really want to be doing.
Helpful Resources
Grow Your Practice Faster
Looking for some resources that you can implement in your
practice right away? Use the links below to access some of
the frameworks we use in practices to win back staff time
and increase your operational efficiency and profitability.
Patient Retention Checklist
Get access to our 28-point recall revolution system to improve the likelihood of a positive patient experience and speedier road to loyal, regular-as-clockwork patients.
Managing Incoming Emails
Get access to best-in-breed systems for managing incoming email correspondence including the flowcharts and canned responses tried and tested by Aussie practices.
Booking Patient Appointments
Get instant access to the flowchart and step-by-step explainer video, walking through our best-in-breed system for booking patient appointments with accuracy.
Dr Paul Rollason
Absolute Dental Care, QLD
“Jane has done recalls, outstanding treatment and reactivations as well as answering phone calls.
We are seeing good results in getting patients into the appointment book that would have previously been lost.”
Frequently Asked Questions
The most common questions we get asked about
outsourcing for Dental Practices
The Dental Stars Service starts with the payment of your Set-Up Fee, which is currently AUD$2,495+GST. This fee covers all associated recruitment costs such as; advertising the position, background checks, interview recording, final selection, letter of offer, welcome pack, worker uniform and two weeks of Dental Stars training. This fee must be paid in full, the moment you finalise your selection from our shortlisted Dental Stars.
In short, it won’t. Dental Stars far exceeds all security and privacy standards recommended by Australian accreditation and insurance bodies. Plus, in the unlikely event of a data breach we assume all legal liability. We also hold the maximum coverage for cyber security, medical malpractice and professional indemnity through MARSH Insurance group.
No, we cover all staff payroll, benefits and HR responsibilities. We also ensure all our staff are very well looked after and offer a number of benefits that exceed other local Filipino companies. For more information, please get in touch.
All payments are taken via credit card through Stripe, our third-party secure payment provider and no other payment methods are available. Purchase notifications are supplied automatically via Stripe and tax receipts are supplied upon request: support@dentalstars.com.au. If you wish to update your credit card details with us please get in touch.
During your initial 12 month period, if you choose to cancel your contract with Dental Stars, you will be required to pay an early exit fee of AUD$7,560+gst to cover all staff termination and office rental fees. Applications for early exit must be made in writing to support@dentalstars.com.au and fees are payable to Dental Stars Pty Ltd within 7 days.
We take security very seriously at Dental Stars. We don’t just meet Australian Standards – we far exceed them. Protecting your data is our mission and to that end, we follow today’s security best practices for practices. For more information, please get in touch.
We do everything possible to ensure that you and your patients data is kept safe (visit our security page for details), however, in the unlikely event of a data breach we cover all Liability through our Australian company Dental Stars Pty Ltd.
We hold insurance policies through MARSH insurance including Cyber Security, Professional Indemnity, and Medical Malpractice. If you would like to see a copy of the policy details please feel free to contact us.
Dental Stars Pty Ltd is an Australian owned company. We are therefore bound by all Australian legal and business codes and practices, and we pay our taxes in Australia. This is the entity to which you engage with commercially.
We also have a Filipino subsidiary for the purposes of hiring talent in the Philippines, properly managing all local HR requirements such as retirement benefits, healthcare coverage and the like.
We have a management team based here in Australia, with representatives in Melbourne, Sydney and Brisbane. Our production office, and the location your new Dental Star will be working from, is located in Dumaguete, Philippines. Our office is beautiful, COVID compliant, and an amazing environment for our employees to work from. Truth be told, word has got out and we are way oversubscribed every time we advertise for a new position.
Yes, we are passionate about the welfare of our Dental Stars. We offer competitive salaries with extra benefits and pay for their health care, cover their tax requirements and their retirement benefits. We provide a modern and professional work environment with monthly social events. We give them access to extensive training, and always seek to support each Star in pursuing their career goals.
Get The Ultimate “Outsourcing” Task List
Looking for some resources that you can implement in your
practice right away? Use the link below to access some of
the frameworks we use in practices to win back staff time
and increase your operational efficiency and profitability.
Get The Ultimate “Outsourcing” Task List
Looking for some resources that you can implement in your practice right away? Use the link below to access some of the frameworks we use in practices to win back staff time and increase your operational efficiency and profitability.