Understanding the First Dental Visit from a Patient’s Perspective
For many Australians, walking into a dental practice for the first time can feel like stepping into the unknown. Whether it’s a child’s first experience with oral healthcare or an adult returning after years away, the way your practice handles that initial visit shapes everything that follows. When practices focus on communication, comfort, and preparation, […]
Want Happier Patients? Start with How Your Team Communicates
Patient communication isn’t just a “nice to have.” It’s a growth strategy hiding in plain sight. The way your team talks to patients shapes trust, case acceptance, and whether they ever come back. So if you’re serious about improving patient satisfaction, retention, and referrals, it’s time to take a hard look at how your team […]