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Welcome Dental Practice Owners & Managers​

Is your reception team struggling to consistently follow up with your existing patient database?​

It’s no secret that it’s a lot easier to keep an existing patient over gaining a new one. And it’s a well-known fact that great patient retention is key to the success of any dental practice.

However, many practices struggle with consistency when it comes to following up with their patients. Receptionists often find themselves overwhelmed with competing priorities and simply don’t have the time to devote to patient follow-up.

With competing demands for their attention, they are often forced to prioritise the urgent over the important, leaving follow-up on the back burner.

As a result, many dental practices miss out on opportunities to build stronger patient relationships and retain more of their patients.

But what if there was a better way?

Imagine if you had someone doing ALL of this for you ...

Fill your books to overflowing with recall patients

Answer missed phone calls when your team is busy - 20-40/week is common!

Book in big ticket patients who have incomplete treatment plans

Rebook patients who cancelled appointments

Chase and rebook patients who failed to attend

Deliver care calls and patient surveys to improve your service

Fill your books to overflowing with recall patients

Answer missed phone calls when your team is busy - 20-40/week is common!

Book in big ticket patients who have incomplete treatment plans

Rebook patients who cancelled appointments

Chase and rebook patients who failed to attend

Deliver care calls and patient surveys to improve your service

Discover How to Unlock Your Practice’s Full Potential

Book your Dental Stars discovery call NOW!

“I highly recommend Dental Stars. They do it really well and you get really good insights from the program.

We get 50-60 appointments a month at about $350 per visit. It does add up to a fair amount of money”

Rohit Budhwar

Miners Dental Clinic, VIC

Here’s what your Dental Star can do for you …

Calling Recall
Patients

Making
appointments

Answering
Inbound Calls

Chasing Incomplete Treatments

Chasing FTAs / cancellations daily

Chasing FTAs / Cancellations Daily

Chasing Incomplete Treatments

Chasing FTAs / Cancellations Daily

Outsourcing Safely

Get more stuff done without risking patient data

We understand that dental practices are concerned about public perception when it comes to using overseas staff. The perception may be that it could pose a higher risk to the clinic and patients’ privacy.

However, at Dental Stars, we manage our services in a way that eliminates this risk. Our privacy and security standards are not only on par with local facilities, but we actually exceed all Australian standards set by accrediting and insurance bodies.

We are confident in the security of our services, and that’s why we offer complete liability coverage in the unlikely event of a data breach – using the same insurers that you do. This gives our dental practice partners complete peace of mind when it comes to patient privacy and data security. 

Discover How to Unlock Your Practice’s Full Potential

Book your Dental Stars discovery call NOW!

"I highly recommend Dental Stars, I've recently had a $30k treatment plan reactivated based on a call from Will. The results speak for themselves"

Dr Jeffrey Kestenberg

Coburg Dental Group

Free 35 Minute Video Training with Angus Pryor

How Smart Practices Get a Year's Worth of Work Done in a Month

In this presentation you will discover…

“I’m very satisfied with Dental Stars. Frankie has good attention to detail and takes time to review patient notes before contacting them.

I have only had positive feedback from the patients and our staff of their contact with Frankie.”

Caroline Turcewicz

Smile in Style, VIC

Keeping You Resourced

We’ll find, train and manage the talent for you.

At Dental Stars, we take care of everything when it comes to finding and managing your new administrative team member.

Our team members are hand-picked for the kind of skills and experience you’d expect for high quality employees. We have a comprehensive training framework that allows you to minimise the amount of time spent 
training them.

We track and report their performance, enabling them to get more work done in less time, and ensuring they meet and exceed your expectations. You get a report every day of what they’ve achieved.

And, if you ever need to hire additional team members or replace those who have moved on, we’ve got you covered!

Discover How to Unlock Your Practice’s Full Potential

Book your Dental Stars discovery call NOW!

“Dental Stars is the right thing at the right time for us. We know a new practice is opening up nearby and this is the perfect time to get 
our books full.

Nicole has been on the phones for recalls and reactivations and has booked in lots of appointments. 145 extra appointments in just 8 weeks is hard to go past.”

Dr Tony Bagshaw

Pickup Bagshow Dental, TAS

Why You Must Be Outsourcing

Here’s six reasons your clinic should be
Outsourcing with Dental Stars

It will drastically improve your operational efficiency

Your Dental Star will tackle with ease many of the daily tasks that are required to run a successful practice. They will ensure “urgent issues’’ don’t affect important tasks or stop them from being done. Plus, they’ll help you turn your ideas into action faster.

It will save you up to 65% on reception staffing costs

Your Dental Star will typically save up to 65% on the cost of a full-time receptionist or admin team member in comparison to hiring an Australian recruit. This will help you retain your local staff by taking low value tasks off their shoulders.

It doesn’t detract from Aussie jobs – it empowers them!

Some people will say that outsourcing costs Aussie jobs. It doesn’t. When your local team gets to focus on more important tasks and are no longer burdened by a constant barrage of patient retention tasks, they will be far happier (and stay longer!).

We recruit, train and manage the talent so you don’t 
have to

Imagine how much more you could do to develop and grow your practice if you could be relieved of the burden of major staffing issues. Dental Stars specialises in staff outsourcing so we can help you get back to what you really want to be doing.

We provide all the training and frameworks for performance

Our training is tailored for your clinic, and we have a huge library with 516 Training Videos. Working in the dental industry for the past 9 years, we’ve developed a suite of intellectual property, analytical software, and KPIs to ensure that each step of the process is optimised for best results.

We are fully insured and cover all privacy liabilities

We hold insurance policies through MARSH insurance including Cyber Security, Professional indemnity, and Dental Malpractice. If you would like to see a copy of the policy details, please feel free to contact us.

FREE Resources

Free Resources to Grow Your Practice Faster

Looking for some resources that you can implement in your practice right away? Use the links below to access some of the frameworks we use in practices to win back staff time and increase your operational efficiency and profitability.

Patient Retention Checklist

Get access to our 28-point recall revolution system to improve the likelihood of a positive patient experience and speedier road to loyal, regular-as-clockwork patients.

10-Minute Guide to Supercharging Productivity

Get instant access to a surprisingly simple and easy-to-implement system that massively boosts productivity and saves you up to 30 mins every day. This 10 min video tells all.

“Jane has done recalls, outstanding treatment and reactivations as well as answering phone calls.

We are seeing good results in getting patients into the appointment book that would have previously been lost.”

Dr Paul Rollason

Absolute Dental Care, QLD

Frequently Asked Questions

The most common questions we get asked about outsourcing for Dental Practices

What about data security?

We take security very seriously at Dental Stars. We don’t just meet Australian Standards – we far exceed them. Protecting your data is our mission and to that end, we follow today’s security best practices for practices. For more information, please get in touch.

Dental Stars Pty Ltd is an Australian owned company. We are therefore bound by all Australian legal and business codes and practices, and we pay our taxes in Australia. This is the entity to which you engage with commercially.

We also have a Filipino subsidiary for the purposes of hiring talent in the Philippines, properly managing all local HR requirements such as retirement benefits, healthcare coverage and the like.

No, we cover all staff payroll, benefits and HR responsibilities. We also ensure all our staff are very well looked after and offer a number of benefits that exceed other local Filipino companies. For more information, please get in touch.

Yes, we are passionate about the welfare of our Dental Stars. We offer competitive salaries with extra benefits and pay for their health care, cover their tax requirements and their retirement benefits. We provide a modern and professional work environment with monthly social events. We give them access to extensive training, and always seek to support each Star in pursuing their career goals.

We have a management team based here in Australia, with representatives in Melbourne, Sydney and Brisbane. Our production office, and the location your new Dental Star will be working from, is located in Dumaguete, Philippines. Our office is beautiful, COVID compliant, and an amazing environment for our employees to work from. Truth be told, word has got out and we are way oversubscribed every time we advertise for a new position.

In short, it won’t. Dental Stars far exceeds all security and privacy standards recommended by Australian accreditation and insurance bodies. Plus, in the unlikely event of a data breach we assume all legal liability. We also hold the maximum coverage for cyber security, medical malpractice and professional indemnity through MARSH Insurance group.

All payments are taken via credit card through Stripe, our third-party secure payment provider and no other payment methods are available. Purchase notifications are supplied automatically via Stripe and tax receipts are supplied upon request: support@dentalstars.com.au. If you wish to update your credit card details with us please get in touch.

Get The Ultimate “Outsourcing” Task List

Get your FREE COPY of The Ultimate “Outsourcing” Task List so you can win back staff time and increase your operational efficiency and profitability.

Discover How to Unlock Your Practice’s Full Potential

Book your Dental Stars discovery call NOW!

Dental Stars is on a mission to keep Australian Dental Practices fully booked all year round. We offer a labour hire service with professionally trained and managed dental administrators and receptionists ready to follow up with your existing patient database to help retain more of your patients. Ready to learn more? Book in a chat.