What Reactivation Means for Your Practice
Patients don’t stop coming in because they’ve stopped caring. Often, they’ve just gotten busy, pushed it down the list, or hit a barrier they never mentioned, money, nerves, time, uncertainty.
Reactivation is about closing that gap. It’s a structured process for bringing patients back through the door, not with generic SMS messages or sales tactics, but through timely, personal follow-ups that make it easy to say yes again.
At Dental Stars, we specialise in this. We don’t just remind patients they’re overdue, we give them a reason to return.
Why Patient Reactivation Gets Missed
Your team isn’t ignoring lapsed patients, there’s just no time.
Reactivation is one of those jobs that gets added to the list... and never quite reaches the top. It’s no surprise. The front desk is already dealing with today’s bookings,
cancellations, walk-ins, reschedules, and phone calls.
And most automated solutions (aka email & SMS)? Easy to send, easier to ignore.
Real reactivation takes a human touch. A structured follow-up.
A few thoughtful questions. And someone with the time, and headspace to do it properly.
The Impact of Getting Patient Reactivation Right
Patient reactivation isn’t just about filling next week’s schedule. It’s about reactivating relationships that might otherwise drift away.
For your patients:
- They get back on track with care they’ve been putting off
- They feel remembered, not forgotten
- They’re reassured, not judged
For your practice:
- You turn cold leads into booked appointments
- You keep retention rates strong without chasing new patients
- You recover thousands in lost treatment value, without lifting a finger
When patients hear from you in the right way, they come back. Simple as that.
Our Process for Patient Reactivation
We don’t run mass email campaigns or flood inboxes. We take a smarter, more human approach for your practice and the patients you want to reach.
Here’s how we do it:
We review your database to identify patients who’ve gone quiet
We segment by visit type, time since last appointment, and treatment history
We reach out personally by phone
We handle objections like cost or anxiety with empathy, not scripts
We either book them in or leave voicemails and follow-up again at a later date
You get a clear report on every booked appointment and voicemail
It’s consistent, brand-aligned, and completely off your plate.
Get Back What’s Already Yours
These aren’t cold leads. They’re your patients. They know your name. They’ve been in your chair. And right now, they’re overdue, not lost.
All it takes is the right conversation at the right time
We’ll start that conversation for you.