Why Care Calls Matter
Every patient visit is an opportunity to build trust. What happens after they walk out the door matters just as much. Patients often leave with questions, uncertainty, or hesitation about what comes next.
That’s where Care Calls come in.
A well-timed, thoughtful follow-up helps patients feel supported and confident. It shows your practice is committed to care beyond the chair.
Dental Stars handles these check-ins for you. No extra load on your team, and no missed opportunities to reconnect.
What We Do
Call patients after treatment, consults, or milestone appointments
Check on recovery, comfort, and overall experience
Provide clear answers to post-op or treatment-related questions
Prompt rebooking for next-stage treatment or hygiene
Use your tone of voice to keep the experience familiar and consistent
These aren't generic follow-ups. They are personalised conversations that move the relationship forward and keep patients engaged.
Why Consistent Care Calls Work
Care Calls make your practice stand out by continuing the patient experience beyond the visit.
- Increases treatment completion and follow-through
- Strengthens long-term patient loyalty
- Reduces incoming follow-up calls to the front desk
- Improves satisfaction, referrals, and overall retention
It’s a simple strategy with a big impact. And best of all, it doesn’t require your team to find extra time in their day.
Frequently Asked Questions
What are Patient Care Calls?
They are thoughtful, follow-up phone calls to check in with patients after treatments, consults or milestone visits.
Who makes the calls?
A dedicated Dental Stars team member trained to reflect your practice’s tone, standards and protocols.
Why are Care Calls important?
They help patients feel supported after their visit, reduce confusion, and build long-term trust and loyalty.
What do these calls include?
We ask about recovery, answer questions, offer reassurance and help rebook follow-up or hygiene appointments if needed.
Are these calls personalised?
Yes. We don’t use scripts or templates. Each call is tailored to the patient's recent treatment and your practice’s voice.
Do Care Calls reduce front desk workload?
Yes. Patients are less likely to call with questions when they’ve already been checked in on, freeing up your in-house team.
Do Care Calls improve treatment completion?
Absolutely. Patients are more likely to return and follow through when they feel remembered and supported.
Can you rebook appointments during the call?
Yes. We can prompt or schedule the next stage of treatment if the patient is ready.
Is any new software required?
No. We integrate with your existing systems and keep everything simple and hands-off for your team.
How do we get started?
Just book a quick chat with us. We’ll customise the process to your needs and get your Dental Star trained and ready.
See how Care Calls can strengthen your patient experience without adding to your workload.