Patient Feedback Matters
First impressions shape the entire patient relationship. If something feels off during early interactions, whether it's the phone call, the check-in, or the treatment experience, patients may not return.
Most practices want feedback but don’t have a consistent way to gather it. That’s where Dental Stars comes in.
We manage the process of collecting honest, timely responses from new patients so you can understand what is working and where there is room to improve.
What We Do
Send short surveys after a patient’s first visit
Customise questions to suit your practice and service goals
Deliver via phone call for better response rates
Flag low satisfaction responses for follow-up
Provide clear reporting with actionable feedback
You get data without placing extra pressure on your team.
Why Patient Surveys Works
When patients feel heard, they are more likely to return and refer others. When your team receives genuine feedback, they can focus on delivering an even better experience.
- Improve the first visit journey with real insights
- Spot service gaps before they affect patient retention
- Resolve concerns early and retain more patients
- Train and support your team with data, not guesswork
Feedback is not just useful. It’s essential to creating a standout patient experience.
Frequently Asked Questions
What is the New Patient Surveys service?
It’s a structured feedback system that gathers honest insights from patients after their first visit to help improve your practice experience.
How are the surveys delivered?
Surveys are conducted via phone calls for higher response rates and more detailed feedback.
Can we customise the survey questions?
Yes. We tailor the questions to match your practice goals and patient experience priorities.
Do you alert us to negative feedback?
Absolutely. Low satisfaction responses are flagged immediately so you can follow up and resolve concerns early.
What kind of reporting do we receive?
You’ll get clear, actionable reports that highlight trends, patient satisfaction and areas for improvement.
How does this help patient retention?
By addressing issues early and showing patients you care about their experience, you're more likely to keep them coming back.
Does this add work for our team?
No. We handle the survey process end-to-end so your team can focus on patient care.
Can this help with team training?
Yes. Feedback provides specific insights you can use to coach your team and strengthen service delivery.
How do we get started?
Book a quick discovery call. We’ll set up a survey process tailored to your practice and patient flow.
Learn how Dental Stars delivering New Patient Surveys can help your practice improve and grow.