Feel free to give us a call during office hours, or send us a message using our contact form. We aim to respond to all queries from our site within one business day.
Once the Terms and Conditions are signed, we’ll send you introductory videos of available candidates from our active pool. After selecting the right fit, we can immediately proceed with onboarding, ensuring your Dental Star is fully integrated into your dental practice’s workflows and processes without delay.
Yes! You’ll receive introductory videos from our active pool to help you choose the best fit for your needs. If you prefer a more direct approach, we also offer candidate interviews, allowing you to assess their skills and compatibility before making a final decision.
During onboarding, Dental Stars receive foundational training in essential dental practice procedures, covering scheduling, patient coordination, insurance verification, claims assistance, and effective communication. Once assigned to a client, we facilitate an onboarding call—a meet & greet session—where the client can introduce their workflows, expectations, and provide client-led training to ensure seamless integration.
Yes, while our Dental Stars receive foundational training in dental practice procedures, client-led training is essential to ensure they fully align with your dental practice specific workflows, systems, and expectations. This allows them to adapt smoothly to your preferred processes, communication style, and patient management approach, ensuring an efficient and customized experience.
It depends on the complexity of your setup! If you're integrating VoIP, a CRM, or other specialized platforms that require system configurations, an IT team can help ensure smooth installation, security, and troubleshooting. However, if you're using plug-and-play softphones or cloud-based solutions, setup is typically straightforward, and you may only need basic guidance or support from your provider.
Yes, all our Dental Stars are required to sign strict confidentiality agreements to protect sensitive patient health information. Since they handle appointment details, insurance records, and private medical data, they must adhere to HIPAA compliance and Australian privacy regulations, ensuring secure and responsible data management. Additionally, we implement access controls, secure communication channels, and ongoing compliance training to uphold the highest standards of confidentiality and patient trust.
Access to your dental practice management system is handled with strict security protocols, ensuring that only authorized Dental Star can log in. We implement role-based access control, granting Dental Stars permissions only for the specific tasks they need to perform, reducing unnecessary exposure to sensitive data. Additionally, we follow secure login procedures, such as multi-factor authentication (MFA) and encrypted credentials, to maintain system integrity. Regular audits and compliance checks are also conducted to ensure data protection and privacy standards are upheld.
Yes, the Account Manager and/or your Dental Star's immediate supervisor will serve as your primary point of contact, ensuring seamless communication and support. They will oversee performance, address any concerns, and facilitate a smooth working relationship between you and your Star.
We have established the Universal Dental Star (UDS) program, where a designated and trained backup Dental Star will step in whenever an absence occurs. This proactive approach ensures that your operations continue seamlessly, minimizing disruptions and maintaining productivity.
Yes, while we strive to maintain long-term partnerships between Clients and Dental Stars, we understand that sometimes a reassignment may be necessary. If performance concerns arise—whether due to mistakes, unreasonable expectations, or ongoing poor performance—we follow a structured due process to assess the situation and, if needed, provide a new team member better suited to your needs.
If you find your Star has reached full capacity and would like to discuss hiring another staff member, please contact us at support@dentalstars.com.au.
