What Is Operational Support?
Operational support is the framework that keeps a dental practice functioning efficiently day to day. It covers the tasks and systems that happen behind the scenes — from updating patient records to managing billing and coordinating suppliers.
It’s the work that makes sure appointments are on time, data is accurate, bills are paid, and your team knows exactly what to do. When operations run smoothly, everything else does too — including the patient experience.
Why Operational Support Matters
Disorganised systems don’t just slow things down — they create frustration for your team and confusion for your patients. Operational support brings structure and clarity to your workflows, helping your practice:
- Deliver a consistent and professional experience to every patient
- Reduce admin workload and free up your team’s time
- Prevent errors in scheduling, billing, and patient communications
- Keep financial processes organised and cash flow steady
- Stay compliant with updated policies and procedures
When operational support is lacking, small issues pile up. With Dental Stars, those issues are handled before they become problems.
What’s Included in Our Operational Support Service
Our team works directly with your practice to take care of the day-to-day admin and system maintenance that keeps everything running smoothly. Each solution is customised to fit your size, team, and software.
Practice Management System Maintenance
We keep your PMS clean and accurate to avoid booking errors, data mismatches, or treatment delays.
- Real-time appointment updates
- Consistent treatment plan tracking
- Fewer scheduling conflicts
Billing and Invoicing Support
We help protect your cash flow with clear, accurate financial systems.
- Deposit confirmations
- Invoicing and reconciliation
- Reduced billing delays and admin time
Policy and Procedure Updates
Outdated manuals cause confusion. We ensure your documentation stays up to date and easy to follow.
- Practice manuals and SOPs
- Onboarding guides
- Regulatory and compliance updates
Vendor and Supply Coordination
From everyday consumables to one-off event materials, we make sure your practice always has what it needs.
- Inventory checks and reorders
- Branded materials and giveaways
- Event support and supplier comms
Patient Database Management
We clean up outdated records and streamline your system to improve communication and reduce admin mistakes.
- Removal of duplicates and inactive files
- Patient contact details kept up to date
- Better accuracy across all patient communications
Who We Work With
Dental Stars supports general and specialist dental practices across Australia — from solo practitioners to multi-site groups. Whether you’re building structure from scratch or looking to reduce admin pressure on your team, our operational support service scales with your needs.
If you’re:
- Struggling to keep up with admin
- Wasting time fixing recurring workflow issues
- Dealing with miscommunication and outdated records
- Losing time (and revenue) to billing errors
We’re here to help create a system that works better for your team and your patients.
Let’s Take the Pressure Off Your Team
Great patient care starts with great systems. When your operations are streamlined, your team works better, your patients are happier, and your practice grows stronger.
Ready to improve efficiency and free up your team’s time?