Outbound Call Support for Dental Practices
Proactive call handling to keep your clients engaged.
What Are Outbound Calls?
Outbound calls are the proactive follow-ups that help dental practices stay efficient and profitable. These calls rebook missed appointments, remind patients about upcoming check-ups, follow up on incomplete treatments, and manage payment reminders.
Without outbound calls, practices risk:
- Empty chair time due to cancellations and no-shows
- Incomplete treatment plans
- Unpaid invoices
- Patients falling behind on preventive care
In a busy practice, the front desk doesn’t always have time to manage follow-ups. That’s where structured outbound support becomes essential. Whether it’s a recall call, a follow-up for a no-show, or a quick reminder to finalise treatment — these calls help fill your schedule and improve patient outcomes.
Why Outbound Calls Matter in Dental Practices
Most patients don’t miss appointments on purpose — but without a reminder or follow-up, it’s easy for things to slip. Outbound calls help bridge the gap between intention and action, ensuring that patients follow through on their care and practices stay productive.
A reliable outbound system can help your practice:
- Rebook cancellations and FTAs (Failed to Arrive)
- Follow up on unfinished treatment plans
- Send recall reminders for overdue hygiene and check-ups
- Recover outstanding payments
- Conduct care calls to check in after major procedures
- Run new patient follow-up surveys to gather insights and improve service
These touchpoints do more than fill your schedule — they build trust and keep your patients engaged. A well-managed outbound system contributes to better retention, improved treatment acceptance, and stronger financial performance.
What’s Included in Dental Stars’ Outbound Call Service
Our team acts as an extension of your practice — managing follow-ups professionally, efficiently, and in line with your tone and priorities.
Recall and Reminder Calls
Many patients won’t rebook without a prompt. We make timely reminder calls to:
- Encourage rebooking of overdue check-ups or hygiene visits
- Keep patients on track with preventive care
- Improve recall conversion and reduce lapsed patients
FTA and Cancellation Follow-Ups
When patients cancel or miss appointments, time is lost — unless someone acts quickly. We contact patients who:
- Fail to attend booked appointments
- Cancel last minute and haven’t rescheduled
- Need rebooking to prevent ongoing gaps in the schedule
These calls help recover lost revenue and fill your books faster.
Treatment Follow-Ups
Incomplete treatment plans are common — and costly. We follow up with patients who haven’t returned to:
- Complete planned restorative or periodontal work
- Schedule the next phase of treatment
- Discuss pending procedures they were unsure about
Proactive follow-ups increase treatment acceptance and improve outcomes.
Payment Reminders
Friendly, professional calls are made to patients with overdue balances:
- Confirm invoice details
- Provide payment options
- Help maintain positive patient relationships while reducing debt
We ensure conversations are handled with care and discretion.
Care Calls
Sometimes, a simple check-in makes all the difference. Post-treatment care calls:
- Reassure patients after major procedures
- Offer support and answer questions
- Strengthen loyalty and word-of-mouth referrals
They also give your team valuable feedback and show patients they’re genuinely cared for.
New Patient Surveys
First impressions matter. Our team follows up with recent new patients to:
- Gather feedback on their first visit
- Address any concerns early
- Identify opportunities to improve the experience
This helps your practice refine its approach while showing patients you’re listening.
Why Practices Choose Dental Stars
We understand how important tone, timing, and follow-through are in outbound calls. Every Dental Stars team member is trained to represent your practice professionally — using clear, friendly language and a patient-first approach.
Our outbound service reduces the burden on your front desk, improves operational efficiency, and helps you:
- Fill gaps in the schedule faster
- Reduce lost revenue from missed appointments
- Increase treatment acceptance
- Build long-term patient loyalty
Whether you’re a growing clinic or an established practice, we tailor our outbound system to your tools, tone, and team preferences — so the experience feels seamless for your patients and staff.
Keep Your Schedule Full and Your Patients on Track
Outbound calls aren’t just admin — they’re one of the most effective tools for retention, revenue recovery, and relationship-building in a dental practice.
If your team doesn’t have time to follow up, or your schedule has too many gaps, it’s time to hand it over.