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Frequently Asked Questions
What Services do you offer?
Patient recall, reactivation, incomplete treatment, taking inbound calls, patient care calls, CDBS Eligibility check, Administrative support, operational support and more. Book a call now to know more.
What’s a good starting task for a new VA?
A great starting task for a new VA depends on your current setup. If VoIP phone systems are not yet in place, administrative tasks such as data entry, scheduling, and internal documentation are ideal, allowing the VA to gradually immerse in the dental practice’s culture, team synergy, and workflow. However, if the phone system is ready, you can start with recalls and reactivations in the first month, followed by handling overflow inbound calls in the second month, ensuring a structured transition into client-facing responsibilities.
What training does Dental Stars provide to its VAs?
Dental Stars undergo structured training that covers fundamental dental knowledge, outbound call processes, and advanced call handling techniques to ensure they provide effective support. Their training includes Australian healthcare regulations, dental procedures, item codes, recall and reactivation strategies, and objection handling. Through hands-on practice, mock calls, and critical thinking exercises, they refine their communication skills and develop confidence in managing patient interactions. This comprehensive program fosters a growth mindset, ensuring continuous learning and adaptability in real-world scenarios.
What is a softphone, and do I need one?
A softphone is a software-based phone that allows virtual assistants to make and receive calls over the internet using a computer or mobile device—without needing a physical desk phone. It integrates with VoIP (Voice over Internet Protocol) systems, providing essential features like call forwarding, voicemail, and real-time messaging. Whether you need one depends on your DS’ role. If they handle client calls, scheduling, or customer support, a softphone is highly recommended for seamless communication. However, if their tasks are primarily administrative, data entry, or backend support, a softphone may not be necessary.
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